Floris Books, the parent company of Kelpies, takes your privacy very seriously. In this Privacy Policy, we’ve provided detailed information on when and why we collect your Personal Data, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Data Protection

Under the EU General Data Protection Regulations (GDPR) and the Data Protection Act 1998, we are legally obliged to keep secure any information you give us. We have strict security procedures in place and we will not pass your data on to anyone else.

What information do we collect?

We collect several kinds of information from this website:

  • order and payment details for orders placed
  • details for additions to our mailing list
  • server log files

Use of personal data

You can access our website without providing Personal Data. However, some services, require you to provide information for us. These cases are explained below. In these situations, if you withhold any Personal Data requested by us, it may not be possible for you to complete a task on the website e.g. purchasing a product or registering for our mailing list.

Mailing list

If you register for our mailing list, we collect some personal information:

  • your name
  • your email address
  • any dates of birth you choose to enter

We use that information to:

  • contact you about new products and special offers
  • contact you if we need to obtain or provide additional information
  • check if our records are correct

This information is held securely by Floris Books until you unsubscribe from our mailing list. We don’t rent or trade email lists with other organisations or businesses.

We use the MailChimp service to deliver our email newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our emails to you. For more information, please see MailChimp’s privacy notice.

You can unsubscribe to mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at

Log files

Log files allow us to record visitors’ use of the website. This information is used to improve the website in the future. Log files do not contain any personal information.

Credit/debit card transaction and security

For your security, authorisation on all orders will be checked with the credit card company before books are despatched. Additionally, our secure server software is industry standard and encrypts all your payment details, including credit/debit card number, name on card and expiry date.


We sometimes place small data files on your computer. These are known as cookies. Most websites do this.

They improve things by:

  • remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
  • remembering information you’ve given (eg your postcode) so you don’t need to keep entering it
  • measuring how you use the website so we can make sure it meets your needs

Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish.

To learn more about cookies and how to manage them, visit Or please read on to find out more about how and where we use cookies.

How we use cookies

We use cookies in several places – we’ve listed each of them below with more details about why we use them and how long they will last.

First party cookies

WordPress cookies

PHPSESSID – Used by WordPress to identify a specific user session. Expires at the end of the session.

woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_ –The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. They expire when you close your browser. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. It expires in 2 days. No personal information is stored within these cookies.

Third party cookies

Google Analytics cookies

 _utma – This randomly generated number is used to determine unique visitors to our site. Expires in 2 years.

_utmb – This randomly generated number works with _utmc to calculate the average length of time users spend on our site. Expires in 30 minutes.

_utmc – This randomly generated number works with _utmb to calculate when you close your browser. Expires when you close your browser.

_utmz – This is a randomly generated number and information about how the site was reached (e.g. direct or via a link, organic search or paid search). Expires in 6 months.

GDS_successEvents, GDS_analyticsTokens – These cookies help us identify how people use this website so we can make it site better. Expires in 4 months.

These cookies are used to collect information about how visitors use our site. We use the information to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

You can opt out of Google Analytics cookies by visiting this page on Google.

More information: Google Privacy Policy.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold about you. Please email your request to write to us at Floris Books, 2a Robertson Avenue, Edinburgh, EH11 1PZ.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect and how we use it.

If you have any questions about how we store or use your data, please send an email to or write to us at Floris Books, 2a Robertson Avenue, Edinburgh, EH11 1PZ.

This Privacy Policy was last reviewed on 25/5/2018.